Frequently Asked Questions
Everything you need to know about shopping with EasyPhones.
Are your phones brand new or refurbished?
At EasyPhones, we sell both brand new factory-sealed devices and certified pre-owned units. Each product page clearly labels the condition, and all pre-owned phones undergo a rigorous 50-point diagnostic test.
How long does shipping take?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders placed before 2:00 PM EST are typically processed and dispatched on the same day.
What is your return policy?
We offer a 30-day money-back guarantee on all devices. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange, no questions asked.
Do the phones come with a warranty?
Yes, all new devices include the standard one-year manufacturer warranty. For our certified pre-owned phones, EasyPhones provides an exclusive 6-month limited warranty covering hardware defects.
Will these phones work with my carrier?
The majority of our inventory consists of 'Unlocked' devices, meaning they are compatible with all major GSM and CDMA networks worldwide. Please check the network bands listed on the product specifications page to ensure compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.